Effective Date: January 2025
Welcome to Trippa! Your privacy is important to us. This Privacy Policy explains how Trippa (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our mobile application (“App”) and website.
By using Trippa, you consent to the collection, storage, and use of your personal information as outlined in this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, email address, and phone number (provided during account creation).
- Profile information, such as your photo, interests, and bio.
1.2 Location Data
- Real-time geolocation data to enable the App’s features, such as connecting you with nearby users.
- Location history if you use features like “planned destinations.”
1.3 Service Data
Information related to services you offer or request through the marketplace (e.g., descriptions, reviews).
1.4 Usage Data
IP address, device type, operating system, browser type, and interactions with the App or website. Analytics data collected through cookies or similar technologies.
1.5 Communications
Messages and chat logs sent through the App. Any feedback or inquiries you submit to us.
2. How We Use Your Information
We collect and use your information for the following purposes:
2.1. To Provide Our Services:
Connecting users based on shared interests and location. Facilitating communication and transactions between users.
2.2. To Improve Our Services:
Analyzing usage trends to enhance the App’s features and functionality. Conducting surveys or seeking feedback from users.
2.3. To Ensure Safety:
Monitoring user behavior to prevent fraud, harassment, or misuse of the App.
2.4. For Marketing and Advertising:
Personalizing advertisements and offers based on your interests and location (if you opt in).
2.5. Legal Compliance:
Complying with applicable laws, regulations, and law enforcement requests.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following cases:
3.1 With Other Users:
Your profile information, location (if enabled), and shared content may be visible to other users.
3.2 Service Providers:
Trusted third-party vendors (e.g., hosting providers, payment processors) to help us operate and improve the App.
3.3 Legal Obligations:
If required by law, regulation, or a valid legal process, we may disclose your information to authorities.
3.4 Business Transactions:
If Trippa is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and collect analytics. By using the App or website, you consent to the use of cookies as outlined in this policy.
Types of Cookies We Use:
Essential Cookies: For app functionality and security.
Analytics Cookies: To analyze user behavior and improve services.
You can disable cookies in your browser settings, but this may limit certain features of the App.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes:
- Encryption of sensitive data (e.g., passwords).
- Regular security audits of our systems.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights
Under Australian privacy law, you have the following rights:
6.1 Access: Request access to the personal information we hold about you.
6.2 Correction: Request corrections to inaccurate or incomplete personal information.
6.3 Deletion: Request deletion of your account and associated data (subject to legal requirements).
6.4 Opt-Out :Opt-out of receiving marketing communications by updating your preferences in the App.
Disable location tracking by changing your device’s location settings. To exercise any of these rights, contact us at [Insert Email Address].
7. Data Retention
We retain your personal information for as long as necessary to provide our services or comply with legal obligations. Upon account deletion, we will securely delete or anonymize your data, except where retention is required by law.
8. International Users
If you are accessing Trippa from outside Australia, please note that your data may be transferred to, stored, and processed in Australia. By using the App, you consent to these transfers.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on the App or website and updating the “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Email: contact@trippa.social
Address: Marmion, Western Australia